Policy pack
Review the buyer, seller, hub, payment, privacy, support, and launch policies that need clear ownership before a marketplace goes live.
Buyer Protection
- Order-linked reports should keep item proof, seller response, hub notes, shipment evidence, and buyer documentation together.
- Outcome paths need clear refund, return, replacement, credit, appeal, and closed-case states.
- Buyers should see what evidence is required before a report can move forward.
Seller Standards
- Seller policies should define photo quality, condition accuracy, response timing, return settings, category permissions, and repeat issue review.
- Dashboards should make holds, required records, issue rates, and appeal paths visible before seller limits are changed.
- Standards need separate customer-facing explanations and operator-only enforcement notes.
Auction Rules
- Auction pages should explain reserve state, bid increments, top bid behavior, instant buy rules, closeout timing, and winner follow-through.
- Bid history, cancellations, seller changes, and buyer eligibility should leave a reviewable trail.
- Every auction rule needs a matching support path for disputes and edge cases.
Returns and Refunds
- Returns should show eligibility, item condition proof, seller response, hub proof, shipment proof, refund holds, and final outcome.
- Refund policy needs clear handling for not received, not as described, damaged, restricted, cancelled, and pickup mismatch cases.
- Finance, support, seller standing, and order history should update from the same decision record.
Restricted Items
- Restricted-item policy should cover rejected inventory, category limits, hub refusal, seller education, report review, and appeal paths.
- Seller tools should block or flag risky items before a listing reaches buyers.
- Hub teams need refusal reasons, documentation notes, storage rules, and release instructions.
Content Rights
- Seller media terms should explain photo ownership, listing display rights, proof retention, and report handling in plain language.
- Brand, counterfeit, stolen-photo, and misleading-logo reports should connect to moderation review and seller appeal paths.
- Removed listings should keep order and support proof available to affected buyers and sellers.
Privacy and Data Choices
- The current demo does not ask for card, bank, tax, address, private message, or sensitive identity details.
- Standard hosting may process technical request data needed to deliver and protect the site.
- A launch needs notices for rights, retention, processors, support records, marketing choices, and account deletion.
Hub Handoff
- Hub policies should define item checks, custody notes, packing proof, pickup windows, QR release, no-show rules, damage reports, and missing item reports.
- Buyers and sellers should see handoff expectations before they commit to a transaction.
- Operators need category-specific refusal rules and escalation steps for disputed handoffs.
Finance and Fees
- Fee policy should separate marketplace fee, hub service lines, shipping, credits, refunds, reserves, chargebacks, and seller release timing.
- Any payment, payout, tax, or credit rule should require owner approval before activation.
- Seller statements should preserve the item snapshot, service line, hold reason, release status, and support reference.
Support and Escalation
- Support policy should define case ownership, response targets, documentation reminders, appeal windows, and staff permissions.
- Escalation rules should connect reports, seller standards, hub evidence, refunds, restricted items, and account review.
- Customers should see practical next steps rather than internal queue language.
Policy Change Control
- Every policy needs an owner, effective date, affected routes, customer notice, seller notice, staff review, and rollback note.
- Launch review should confirm whether the visible page, support playbook, operator console, and data view match.
- Version history should make policy changes auditable without exposing private operator notes.
Buyer Protection
Order-linked reports, evidence, auction rules, review gates, and outcomes.
Returns Center
Eligibility, proof, seller response, refund holds, and final outcomes.
Restricted Items
Rejected inventory, category limits, hub refusal, and seller education.
Content Rights
Seller photos, item proof, rights reports, takedown review, reinstatement, and owner approval.
Seller Compliance
Eligibility, tax readiness, records, holds, appeals, and account review.
Seller Standards
Accuracy, fulfillment, communication, report response, limits, and appeals.
Tax & Records
Seller statements, exemption review, retention, exports, and approval ownership.
Fee Guide
Seller fees, hub services, shipping, credits, refunds, and reserves.
Trust Center
Reports, seller standards, restricted items, review queues, and outcomes.
Hub Standards
Item checks, custody notes, pickup windows, release, and issue handling.
Insurance & Claims
Coverage language, damage review, hub responsibility, seller holds, and appeals.
Payment Readiness
Authorization, credits, seller releases, holds, refunds, and tax readiness.
Compliance Readiness
Payment posture, seller checks, tax records, privacy, restricted items, and audit trails.
Privacy & Data
Data minimization, request logs, staff access, retention, and processor review.
Terms & Consent
Buyer acknowledgements, seller agreement, auction rules, notices, and version approval.
Unit Economics
Fee visibility, support pressure, refunds, seller releases, and approval review.
Monetization Controls
Buyer labels, seller budgets, sponsored placement rules, fee disclosures, and policy review.
Service Activation
Provider approval, identity, notifications, media evidence, carriers, and staffing.
Support Operations
Staffing, evidence handoff, refund authority, appeals, templates, and quality review.
Owner Handoff
Evidence bundle, service gaps, acceptance checks, and ownership review.
Current demo state
Policy coverage is shown as reviewable pages.
The demo connects buyer protection, returns, restricted items, content rights, fees, seller compliance, trust review, hub standards, payment readiness, and owner handoff as static review surfaces.
Future platform state
Live policy launch needs owner approval.
Launch needs legal review, customer notices, seller notices, accepted terms, processor terms, support ownership, staff permissions, version history, and rollback controls.