Seller standards
Show how seller quality can stay visible to buyers and actionable for sellers: accurate listings, on-time fulfillment, clear messages, report response, and account standing.
Listing Accuracy
- Seller listings should match title, photos, category, condition, included accessories, size, serial, certificate, or fitment detail.
- High-value items should include enough proof for buyers to judge authenticity, defects, completeness, and pickup or shipment readiness.
- Title-image mismatch, missing proof, wrong category, or vague condition notes should send the listing back for repair.
Fulfillment Expectations
- Seller-packed shipments need packing proof, handling time, tracking readiness, declared value review, and support ownership.
- Hub handoff needs intake appointment, item match, custody status, packing state, pickup window, and release rules.
- Repeated late shipments, no-show handoffs, or missed pickup windows should affect seller standing and buyer visibility.
Communication Quality
- Seller responses should stay item-linked, useful, timely, and inside marketplace messages where support can review context.
- Proof requests, offer counters, pickup coordination, return questions, and report replies need clear next steps.
- Spam, unsafe payment requests, off-platform pressure, harassment, or repeated non-response should trigger review.
Dispute Response
- Sellers should respond to missing item, damaged shipment, not-as-described, pickup issue, and authenticity reports with required evidence.
- Report timelines should show seller response due date, evidence checklist, hub proof, buyer proof, and support action.
- Accepted returns, partial credits, replacements, denied claims, and appeals should preserve reasons and customer-facing notices.
Restricted Items
- Restricted inventory should be blocked before it reaches feed, search, auctions, local pickup, storefront shelves, or promoted placement.
- Counterfeit risk, stolen-property risk, unsafe goods, unsupported categories, and policy conflicts need clear seller repair or appeal paths.
- Repeated restricted item attempts can reduce listing limits or require owner review before new inventory is published.
Visibility Limits
- Visibility can reflect cancellation rate, support case aging, response time, proof quality, report outcomes, and fulfillment reliability.
- Reduced visibility should explain the reason, repair path, affected routes, review date, and appeal option.
- Seller standards should protect buyers without hiding why a seller is blocked, limited, or restored.
Review and Appeal
- Sellers need a clear path to add proof, fix listings, appeal limits, acknowledge policies, and request support review.
- Appeals should preserve policy reason, original decision, new evidence, reviewer, outcome, and customer-visible changes.
- Restored sellers should see which standards improved and which limits still remain.
Owner Approval
- Owners should approve standards for listing accuracy, fulfillment, messages, report response, restricted items, limits, appeals, and reinstatement.
- Launch review should confirm that seller standards match buyer protection, support authority, hub handoff rules, and policy notices.
- Rollback should pause new limits or enforcement changes while preserving seller history and buyer protection records.
Seller Orders
Fulfillment follow-through, seller response, cancellations, reports, and order proof.
Seller Compliance
Eligibility, category permissions, tax readiness, records, holds, and appeals.
Seller Protection
Buyer abuse, return swaps, payment holds, chargeback evidence, pickup proof, and appeals.
Seller Reputation
Verified reviews, completed sales, response quality, issue history, and placement impact.
Restricted Items
Blocked categories, rejected inventory, seller education, and staff review paths.
Returns & Refunds
Return windows, evidence, seller response, refund choices, and appeal paths.
Message Safety
Conversation boundaries, attachment review, reports, blocking, and privacy records.
Reviews & Reputation
Verified-purchase reviews, seller rating, dispute adjustments, and response quality.
Item Authentication
Proof expectations, category checklists, hub custody, correction paths, and owner approval.
Risk Review
Listing holds, account checks, bid review, report patterns, and decisions.
Business Seller
Team access, approvals, bulk operations, finance review, and service commitments.
Current demo state
Seller standards are shown as a guided policy and seller-quality route.
The demo shows accurate listing expectations, fulfillment standards, communication quality, report response, restricted-item handling, visibility limits, appeal paths, and owner approval without restricting real accounts.
Future platform state
Launch needs account-linked standards and review history.
Launch needs seller standing calculations, enforcement rules, support ownership, appeal queues, policy acceptance, buyer notices, seller coaching, and rollback controls.