Seller orders
Manage sold items from confirmation through packing, pickup release, shipment, buyer messages, cancellations, reports, and seller release review.
Every order row should answer “what proof is missing?”
Seller tasks point to the exact next artifact: packing photo, carrier scan, hub release note, buyer message, cancellation reason, or report evidence.
Restored pocket handheld bundle
Hub pickup complete | buyer review eligible | receipt ready
Creator graphics card
Packing proof due | insured shipment | serial photo attached
Slate canvas high-tops
Buyer cancellation request | local pickup window open
Graded sky-dragon card
Report response due | slab photos and hub notes attached
Order Queue
- Seller orders show sold item, buyer-safe order id, order state, handoff method, deadline, and next action.
- Rows separate paid-review, packing, hub drop-off, pickup-ready, shipped, delivered, cancelled, and report states.
- Auction wins, accepted offers, buy-now orders, bundles, and trade adjustments keep their source terms visible.
Packing Proof
- Seller packing asks for final item photo, serial or certificate proof, accessory count, box size, weight, and fragile-item notes.
- High-value categories can require hub packing, signature service, insurance, or extra proof before shipment handoff.
- Packing proof stays available for buyer reports, insurance claims, seller protection, and seller release review.
Pickup Release
- Hub pickup orders show intake status, pickup window, release code state, staff note, and buyer confirmation status.
- Local pickup orders keep exact meetup details out of public listing copy and attach release proof to the order record.
- No-show, damaged package, missing accessory, and identity mismatch states move into support review.
Buyer Messages
- Order messages stay item-linked so condition promises, handoff changes, and cancellation discussions are not separated from the sale.
- Seller replies should show response targets and safe-message boundaries before support escalation.
- Attachments can connect to media evidence when the buyer or seller needs proof.
Cancellations
- Seller orders show buyer cancellation requests, seller cancellation requests, auction order rules, pickup status, shipment state, and refund impact.
- Cancellation choices should explain when an item returns to inventory, stays held, or needs staff review.
- Repeated seller cancellations can affect seller standards and visibility.
Returns and Reports
- Seller responses show issue type, required evidence, buyer documentation, hub proof, response deadline, and allowed outcomes.
- Return swaps, shipment damage, missing accessories, pickup disputes, and not-as-described claims each need different proof prompts.
- Reports connect to seller protection, support queue, dispute evidence, and review eligibility.
Seller Release Holds
- Seller orders should show when earnings are pending because of shipment proof, pickup release, open report, cancellation review, or tax readiness.
- Hold reasons need owner, evidence, next action, expected release trigger, and statement visibility.
- Finance review should match the order timeline, receipt, settlement ledger, and seller statement.
Owner Approval
- Owners should approve seller order states, packing proof, pickup release, buyer message boundaries, cancellations, report responses, seller release holds, and rollback rules.
- Launch review should connect seller orders to checkout, purchases, shipping, returns, support, settlement, notifications, and seller standards.
- Rollback should pause new seller order actions without hiding existing order timelines, proof, or customer notices.
Seller Dashboard
Inventory, offers, auctions, orders, reports, reviews, and analytics.
Seller Inventory
Reserved stock, relist choices, returned inventory, and order-linked quantity states.
Shipment Handoff
Packing proof, label choice, tracking states, QR pickup, insurance, and issue documentation.
Seller Shipping
Package presets, label review, carrier scans, discounts, drop-off, insurance, and issue handling.
Returns Center
Eligibility, evidence, seller response, refund holds, and support review.
Seller Disputes
Claims, response deadlines, buyer evidence, seller proof, hub records, refunds, and appeals.
Cancellation Requests
Buyer requests, seller requests, auction orders, pickup windows, shipment status, and refund impact.
Seller Protection
Buyer abuse, return swaps, seller release holds, pickup disputes, shipping damage, and review disputes.
Settlement Ledger
Order value, seller earnings, holds, refunds, release status, and finance review.
Seller Standards
Listing accuracy, fulfillment expectations, communication quality, disputes, limits, and appeals.
Inbox & Alerts
Order notices, buyer messages, pickup reminders, report updates, and seller tasks.
Current demo state
Seller orders are represented with static order examples.
The demo shows order queue, packing proof, pickup release, buyer messages, cancellations, returns and reports, seller release holds, and owner approval without processing live shipments or funds.
Future platform state
Launch-ready seller orders need connected commerce services.
Launch needs sign-in, order persistence, label purchase, tracking events, pickup release security, buyer notifications, support queues, seller release review, tax records, and audit history.