Seller dispute
Give sellers a clear place to review buyer claims, respond with proof, see hub records, understand refund exposure, and appeal outcomes.
Restored pocket handheld bundle
Missing accessory claim | seller response due | order photos attached
Graded sky-dragon card
Condition dispute | hub intake proof | slab photos under review
Creator graphics card
Shipment damage report | packing proof and carrier scan linked
Slate canvas high-tops
Seller appeal | pickup release note and buyer messages attached
Claim Intake
- Each claim shows order id, item, buyer-safe issue type, claim window, current hold state, and next seller action.
- Issue types separate missing item, not-as-described, damage, missing accessory, pickup release, unauthorized return, and review dispute.
- Claim cards should show whether support, hub staff, or trust review owns the next step.
Response Deadlines
- Seller response timers show due date, allowed response choices, required proof, and escalation risk.
- Late response, incomplete proof, repeated claims, or high-value items can move to staff review.
- Deadline notices should also appear in seller orders, inbox, notifications, and seller dashboard tasks.
Buyer Evidence
- Buyer evidence should show photos, order snapshot, delivery or pickup proof, message excerpts, requested outcome, and missing-document prompts.
- Private contact details, payment details, and unnecessary metadata should stay hidden from seller views.
- Evidence gaps should be visible so sellers understand what is still being requested before a decision.
Seller Proof
- Sellers can attach listing photos, packing proof, serial or certificate images, accessory count, shipment scans, hub drop-off receipts, and message context.
- Proof prompts should change by category so trading cards, electronics, sneakers, and local pickup items ask for different documentation.
- Submitted proof connects to media evidence, seller protection, settlement review, and appeal history.
Hub Records
- Hub-checked items can show intake photos, condition notes, custody timestamps, packing notes, pickup release records, and staff exceptions.
- Hub proof should clarify whether the item was checked before sale, packed by staff, picked up by buyer, or shipped after counter intake.
- Staff-only notes and sensitive documents remain outside seller-visible summaries unless approved for case use.
Refund Exposure
- Dispute cards should show pending hold amount, possible refund, shipping cost impact, fee adjustment, seller statement effect, and release trigger.
- Refund exposure connects to settlement review, proceeds readiness, tax records, wallet credits, and insurance claims.
- Money movement remains outside this static demo; the page shows review state and decision paths only.
Appeals
- Sellers can see appeal eligibility, decision reason, evidence gaps, appeal deadline, allowed attachments, and final review owner.
- Appeals should preserve original claim record, buyer evidence, seller proof, hub records, staff notes, and decision timeline.
- Appeal outcomes can affect seller standards, review visibility, payout release, and future claim handling.
Owner Approval
- Owners should approve seller-visible claim language, evidence permissions, refund exposure labels, appeal timing, and escalation rules.
- Launch review should connect seller disputes to buyer protection, seller protection, support operations, media evidence, and settlement review.
- Rollback should pause new claim actions without hiding existing timelines, evidence packets, notices, or audit history.
Seller Orders
Order state, packing proof, pickup release, buyer messages, reports, and seller release holds.
Seller Shipping
Shipping proof, scan exceptions, label state, insurance holds, and carrier issue context.
Seller Return Settings
Default rules, category exceptions, condition windows, refund holds, hub proof, and approval state.
Seller Protection
Buyer abuse, return swaps, pickup disputes, shipment damage, review disputes, and evidence packets.
Dispute Evidence
Order snapshots, delivery proof, seller holds, refund routing, and finance review.
Returns & Refunds
Eligibility, evidence, seller response, refund holds, support ownership, and policy review.
Appeals Center
Challenge claim, refund, review, pickup, or account decisions with case-linked proof.
Media Evidence
Listing photos, serial proof, hub intake images, packing proof, redaction, and retention.
Settlement Ledger
Order value, seller earnings, holds, refunds, credits, payout release, and owner review.
Support Operations
Queue staffing, evidence handoff, response targets, escalation, and quality review.
Current demo state
Seller disputes are represented with static case examples.
The demo shows claim intake, response deadlines, buyer evidence, seller proof, hub records, refund exposure, appeals, and owner approval without processing live disputes or moving funds.
Future platform state
Launch-ready dispute handling needs order and support services.
Launch needs account sign-in, order persistence, upload storage, evidence permissions, notification delivery, support assignment, refund authority, payout hold logic, and audit history.