Media evidence
Review how item photos, proof documents, hub images, packing evidence, report attachments, redaction, retention, and owner approval support trusted resale.
Listing Photos
- Every listing should show cover photo, back or underside, defects, included accessories, category-specific details, and scale where helpful.
- Trading cards need front, back, slab, certificate, surface, corner, and sealed-wrap photos where relevant.
- Electronics, sneakers, art, books, automotive, garden, and home goods need their own photo checklists before visibility improves.
Serial and Certificate Proof
- High-value electronics should show serial-area proof without exposing more personal or private information than needed.
- Graded cards, signed art, collectibles, and limited goods should show certificate or provenance images close to price and bid state.
- Duplicate serials, reused certificate photos, or mismatched title and image proof should route to catalog quality and risk review.
Hub Intake Images
- Hub-assisted items should attach counter photos, condition notes, accessory counts, packaging state, and release readiness.
- Hub photos should separate buyer-visible proof from private staff notes and custody comments.
- Intake gaps should be visible before item checks, timed drops, pickup release, or shipment handoff.
Packing and Handoff Proof
- Shipment handoff needs packing photos, label state, carrier handoff, declared value, and damage-risk notes.
- Pickup release needs QR state, desk note, release time, item snapshot, and exception reason where applicable.
- Packing proof should connect to insurance claims, support operations, settlement holds, and delivery readiness.
Report Documents
- Buyer reports should request only the documents needed for the selected issue type.
- Damage, missing item, wrong item, pickup issue, and condition dispute cases should each show a different evidence checklist.
- Uploaded proof should stay attached to order, item, seller, hub, support owner, and final outcome.
Privacy Redaction
- Images may include labels, addresses, faces, signatures, tracking barcodes, or private account details that need redaction rules.
- Buyer-visible evidence should show what supports the item record without exposing unnecessary personal information.
- Staff access should separate public item proof, support proof, and private review evidence.
Retention Rules
- Listing photos, hub proof, shipment proof, report documents, and staff notes may need different retention windows.
- Open cases, appeals, chargeback review, tax records, or legal holds should preserve required evidence while respecting deletion requests.
- Retention decisions should connect to privacy, tax records, support operations, and launch approval.
Owner Approval
- Owners should approve media rules by category, buyer-visible proof, private proof, redaction rules, retention windows, and launch blockers.
- Approval should show which categories can launch with current proof standards and which require hub intake or seller coaching first.
- Media evidence should be reviewed beside catalog quality, condition standards, content rights, support operations, and privacy controls.
Catalog Quality
Category fit, required attributes, duplicate checks, media proof, and listing repair.
Condition Guide
Category proof, item photos, defects, serials, certificates, and report evidence.
Item Authentication
Category proof, hub custody, buyer evidence, condition checks, and approval rules.
Hub Assurance
Intake photos, custody steps, condition notes, release status, and report evidence.
Shipping Handoff
Packing photos, label state, QR pickup, insurance holds, and issue notes.
Support Operations
Evidence handoff, response targets, refund authority, appeals, and quality review.
Content Rights
Seller photos, item proof, brand reports, takedown review, reinstatement, and owner approval.
Privacy & Data
Data minimization, redaction, retention, staff access, and processor review.
Insurance & Claims
Declared value, shipment damage, hub custody, pickup release, and evidence packets.
Service Activation
Media evidence, identity, notifications, carrier handoff, support staffing, and launch guardrails.
Search Indexing
Merchant page rules, public page scope, private route exclusions, and launch approval.
Current demo state
Media evidence is represented as review standards.
The static demo shows listing photo requirements, certificate proof, hub intake images, packing proof, report documents, redaction, retention, and owner approval without accepting uploads.
Future platform state
Live media evidence needs permissioned storage.
A launched marketplace needs secure uploads, image processing, document review, access controls, redaction tools, storage retention, audit history, and removal workflows.