Hub assurance passport
One item record shows what was checked, where it is in the handoff path, which proof photos exist, and what buyers or sellers can do next.
Hub receipt snapshot
The passport is the customer-facing receipt for seller intake, proof packet, buyer handoff, and issue window.
Item Snapshot
Electronics kit | seller NorthBench | pickup or shipment | fragile pack requested.
Handoff State
Counter intake accepted, accessory count complete, buyer pickup release waits for proof review.
Proof Set
Front, back, ports, accessories, packing, defect note, and serial-area retake requested.
Custody Timeline
- Seller chose hub intake during listing review.
- Counter accepted the item and matched seller, title, category, and accessory count.
- Hub note says fragile pack is needed before shipment and QR release is needed before pickup.
- Issue window stays attached to the order if a buyer reports wrong item, damage, or missing accessories.
Condition Notes
- Body has light edge wear and no visible lens haze.
- Battery, cable, mount, lens cap, and carrying case are counted.
- Ports and screen area are photographed; serial-area image needs a clearer retake.
- Packing note requires padded wrap and accessory pouch before handoff.
Buyer View
- Buyers see the assurance status, included accessories, item photos, handoff choices, and issue window before cart review.
- Buyers can compare hub-checked and seller-shipped listings without hiding price, seller rating, return terms, or report history.
- Report flow asks for delivery photo, packaging photo, item closeups, and a short issue note.
Seller View
- Seller sees proof gaps, packing needs, pickup readiness, campaign eligibility, and any pause reason.
- Seller can update details, answer buyer questions, accept offers, or route a proof issue back to the hub.
- Repeated missing proof, late handoff, or report patterns can reduce seller limits.
Support Evidence
- Support can compare listing photos, intake notes, release proof, messages, and buyer documents in one case view.
- Wrong-item, damaged-item, missing-accessory, no-show, and pickup-dispute paths each request different documents.
- Outcome notes explain refund credit, return path, seller response, hub responsibility, or buyer follow-up.
Operator Signals
- Open proof gaps, pickup holds, category capacity, fragile packing needs, and issue rates roll into hub review.
- High-value categories can require extra proof before auction closeout, promotion, or pickup release.
- Every pause, retake request, release, or report outcome needs an owner and reason.
Hub Intake
Counter checklist, photos, packing notes, release rules, and retake states.
Item Checks
Category-specific proof for cards, electronics, sneakers, retro goods, and local pickup.
Media Evidence
Listing photos, serial proof, certificates, hub intake images, and report documents.
Item Authentication
Category proof, hub custody, buyer evidence, condition checks, and owner approval.
Support Case
Required documents, buyer notes, seller response, and operator actions.
Insurance & Claims
Declared value, custody exceptions, damage review, seller holds, and evidence packets.
Trust Center
Reports, restricted inventory, seller standards, review queues, and appeals.
Current demo state
The assurance passport is a static proof walkthrough.
The page shows item proof, custody steps, condition notes, handoff readiness, seller accountability, buyer report needs, and operator signals without storing uploaded media.
Future platform state
Launch assurance adds protected custody records.
Launch needs signed staff actions, media storage, time-stamped custody events, release codes, liability rules, privacy controls, dispute links, and audit history.