Insurance and claims
Review declared value, shipment damage, hub custody exceptions, pickup release issues, seller holds, evidence packets, and owner approval before launch.
Declared Value Review
- High-value listings should show item value, category risk, handoff method, signature need, and coverage recommendation before checkout review.
- Declared value should connect to auction closeout, buy-now cart review, hub intake, and shipment handoff.
- The static demo does not purchase coverage, collect addresses, or submit carrier claims.
Shipment Damage
- Damage review needs listing photos, packing photos, package photos, item closeups, tracking events, seller response, and support owner.
- Carrier exception state, insurance recommendation, declared value, and seller packing quality should stay visible together.
- Open damage review can hold seller release until evidence is complete.
Hub Custody Exception
- Hub custody review needs intake owner, storage state, condition notes, packing proof, pickup window, release proof, and exception notes.
- Wrong item, missing accessory, damaged package, late pickup, or release-code mismatch should point back to the custody timeline.
- Hub responsibility, seller responsibility, buyer action, and carrier action need separate outcome labels.
Pickup Release Issue
- Pickup issue review needs order match, item match, release code state, staff note, buyer acknowledgement, and final condition note.
- No-show, late pickup, wrong item, damaged item, and missing accessory cases should use different document checklists.
- Completed pickup should update order tracking, review eligibility, seller release, and support visibility.
Evidence Packet
- Claim packets should combine order snapshot, listing snapshot, proof photos, messages, handoff timeline, staff actions, report notes, and decision history.
- Private staff notes and buyer contact details should stay out of seller-facing exports unless policy allows them.
- Missing evidence should show the exact blocker and next owner.
Owner Approval
- Launch needs approved rules for coverage recommendations, excluded categories, claim timing, seller holds, hub responsibility, appeal review, and reserve impact.
- Finance, policy, support, hub, and trust owners should all see claim aging and settlement impact.
- Any claim rule change should connect to the launch decision record.
Shipment Handoff
Packing proof, label choice, tracking events, insurance notes, and issue documentation.
Return Shipping
Return labels, hub drop-off, carrier scans, seller inspection, insurance evidence, and refund release.
Shipping Rates
Declared value, signature recommendations, insurance rules, rate review, and carrier health.
International Shipping
Country eligibility, customs details, duties, return paths, carrier limits, and owner approval.
Delivery & Pickup
Shipping, hub pickup, local pickup, QR release, issue handling, and launch review.
Hub Assurance
Item proof, custody steps, condition notes, release status, and report evidence.
Media Evidence
Listing photos, packing proof, report documents, redaction, and claim packets.
Resolution Center
Missing items, condition issues, damaged shipments, pickup problems, and appeals.
Settlement Ledger
Order value, seller earnings, holds, refund impact, and release status.
Policy Pack
Coverage language, seller standards, hub rules, support escalation, and approval ownership.
Current demo state
Insurance and claims are shown as review states.
The demo shows declared value, damage review, hub custody exceptions, pickup release issues, evidence packets, seller holds, and owner approval without purchasing coverage or submitting carrier claims.
Future platform state
Live claims handling needs approved services.
Launch needs carrier coverage rules, claim submission paths, reserve impact, support permissions, seller release controls, hub liability decisions, appeal policy, and finance reconciliation.