Return shipping
Review how return labels, hub drop-off, carrier scans, seller inspection, refund release, and owner approval can work together before live logistics services are connected.
Return Label Review
- Return labels should show who pays, carrier service, insured value, required scan, destination, deadline, and refund impact before the buyer sends the item back.
- Label eligibility should use seller settings, item category, order value, condition dispute reason, pickup status, and support decision.
- Live label purchase belongs to the future platform state and is not run by this demo page.
Hub Drop-Off
- Hub returns should record intake time, buyer handoff, package condition, item match, accessory count, and custody note.
- Staff can flag sealed items, graded items, electronics, sneakers, oversized items, and damaged packaging for extra proof.
- Drop-off windows should connect to customer notices, staff queue, support case, and order timeline.
Carrier Scan Tracking
- Return timelines should show label issued, buyer packed, carrier accepted, in transit, delivered to seller or hub, inspection open, and case closed.
- Missing scan, late scan, damaged shipment, and wrong destination states should open a support review before refund release.
- Buyer, seller, support, and finance each need a status label that explains the next action.
Seller Inspection
- Seller inspection should compare returned item photos against original listing proof, hub proof, packing proof, serials, and accessory count.
- Inspection outcomes include accepted return, partial refund review, item swap concern, damage claim, missing accessory, or appeal request.
- Seller response deadlines should be visible before the refund moves forward.
Refund Release
- Refund release should show original tender, credit routing, seller hold impact, return shipping fee, insurance claim state, and finance approval.
- Support should be able to pause release when carrier evidence, hub intake, or seller inspection is incomplete.
- Every release decision should write back to receipts, settlement ledger, payment dispute review, and customer notices.
Owner Approval
- Owners should approve who pays for return shipping, free-return categories, hub return rules, carrier rules, inspection timing, and refund release authority.
- Launch review should identify categories where return labels are approved, blocked, limited, or manually reviewed.
- Rollback should stop new return-label actions without hiding prior case, order, receipt, settlement, or support history.
Returns & Refunds
Eligibility, evidence, seller response, refund holds, support ownership, and outcomes.
Seller Return Settings
Default rules, category exceptions, condition windows, buyer messages, refund holds, and proof needs.
Shipment Handoff
Outbound labels, tracking, packing proof, QR pickup, insurance notes, and issue documentation.
Insurance & Claims
Declared value, damage reports, custody proof, seller holds, and claim documentation.
Payment Disputes
Evidence packets, seller holds, refund reserves, finance review, and owner approval.
Settlement Ledger
Order value, seller earnings, holds, refunds, release status, and finance review.
Support Operations
Queue ownership, response targets, customer contact, refund authority, and escalation paths.
Purchase Protection
Issue windows, evidence requirements, seller response, return status, and refund review.
Current demo state
Return shipping is represented as review states.
The demo shows return labels, hub drop-off, carrier scans, seller inspection, refund release, and owner approval without purchasing labels, validating addresses, moving funds, or contacting carriers.
Future platform state
Live return logistics need connected services.
A launched marketplace needs carrier accounts, label purchase, tracking webhooks, hub intake tools, seller inspection records, refund release controls, customer notices, and finance reconciliation.