Seller return settings
Give sellers a clear place to set return rules, handle category exceptions, explain condition windows, understand refund holds, and protect good sellers from return abuse.
Sneaker return review
Size and wear check | box photos required | buyer window open
Trading card exception
Slab condition proof | tamper check | seller response due
Electronics protection
Serial match | accessory count | bench-test proof attached
Policy preview
Buyer-facing terms | refund route | appeal path ready
Default Return Rules
- Seller defaults show return window, who pays return shipping, unopened-item rules, condition requirements, and restocking language where allowed.
- Defaults should appear in listing preview, cart review, purchase history, seller profile, and buyer protection routes.
- Policy changes should show effective date, affected listings, buyer notice state, and owner approval when they affect active orders.
Category Exceptions
- Trading cards, sealed collectibles, electronics, sneakers, local pickup, art, and bulky goods can have different return rules.
- Exception cards keep condition proof, tamper rules, serial match, sizing notes, pickup release, and shipping damage context close to the policy.
- Category exceptions should never hide the buyer-visible rule on item detail or cart review.
Condition Windows
- Return windows should reflect delivery state, pickup release, item type, condition grade, seller terms, and whether the buyer reports a mismatch.
- Final-sale or limited-return items need visible warnings before bid, buy, offer, cart review, and order review.
- Condition windows need plain buyer wording and a separate staff review note when hub proof or shipping damage is involved.
Buyer Messaging
- Return messages should keep the item, policy, deadline, proof checklist, seller response, and support owner in one thread.
- Message safety should warn against off-platform refunds, private payment requests, harassment, and private address sharing.
- Template copy needs clear next steps for approved, denied, pending, and appealed return states.
Refund Holds
- Seller view should show refund estimate, seller earnings hold, shipping cost impact, credit option, tax record effect, and settlement row.
- Open reports, missing proof, chargeback risk, or carrier damage can pause release until the outcome is reviewed.
- Finance review should connect return decisions to receipts, wallet credits, seller statements, and export records.
Abuse Protection
- Seller protection should flag return swaps, repeated false claims, missing accessories, damaged return shipping, and policy mismatch patterns.
- Good sellers need visible appeal paths before ratings, payouts, or search placement are affected.
- Repeat abuse signals should connect to risk review without exposing private buyer notes on public routes.
Hub and Shipping Proof
- Return intake should request order snapshot, item photos, packaging proof, serial or certificate match, accessory count, and message history where relevant.
- Hub-checked items can reuse counter photos, custody notes, packing images, QR release records, and carrier scans.
- Seller appeals can reuse hub proof, packing photos, serial checks, message context, and carrier claim status.
Owner Approval
- Owner review covers default policy, category exceptions, refund authority, abuse signals, appeal timing, buyer notices, and seller impact.
- Launch approval should confirm return settings work across listing studio, cart review, orders, purchases, seller dashboard, and support routes.
- This route is review evidence only and does not decide real returns.
Seller Dashboard
Inventory, offers, orders, reports, return settings, listing quality, and analytics.
Seller Orders
Order queue, packing proof, pickup release, reports, seller release holds, and return tasks.
Returns & Refunds
Eligibility, evidence, seller response, refund holds, support ownership, and outcomes.
Return Shipping
Return labels, hub drop-off, carrier scans, inspection timing, refund release, and owner approval.
Refund Policy
Eligibility rules, evidence requirements, review timing, refund routing, and appeals.
Seller Protection
Return swaps, seller release holds, pickup disputes, shipping damage, review disputes, and appeals.
Seller Disputes
Claim intake, response deadlines, buyer evidence, seller proof, refund exposure, and appeals.
Dispute Evidence
Order snapshots, delivery proof, seller holds, chargeback readiness, and finance approval.
Appeals Center
Buyer appeals, seller appeals, evidence deadlines, support ownership, and decision history.
Current demo state
Seller return settings are represented as guided policy review.
The demo shows default return rules, category exceptions, condition windows, buyer messages, refund holds, abuse protection, hub and shipping proof, and owner approval without deciding real returns.
Future platform state
Launch-ready returns need approved order and finance services.
Launch needs policy storage, order-state checks, return labels, refund authority, seller release updates, notification delivery, appeal owners, support permissions, and audit history.