Returns and refunds
Returns and refunds need clear eligibility, evidence, seller response, hold status, and support ownership before a marketplace can feel trustworthy.
Return workbench
Every report needs documentation before review
The demo separates eligible reports from incomplete claims so buyers and sellers can see exactly what proof is missing.
Missing accessory
Dock missing from handheld bundle after hub pickup.
Need listing snapshot, pickup note, item photo.
Condition mismatch
Buyer says jacket measurements do not match listing.
Need measurement photo and seller response.
Transit damage
Package arrived crushed after seller-packed shipment.
Need packaging, carrier scan, damage photos.
Return label issue
Return package weight does not match approved label.
Need label review before refund release.
Pickup dispute
Buyer reports release note does not match item received.
Need QR release and counter notes.
Seller response due
Seller has one response window before support review.
Need proof packet or resolution offer.
Return Eligibility
- Return setting is shown before bid, offer, or cart review.
- Eligibility depends on item condition, delivery or pickup status, seller terms, and report reason.
- Final-sale or category-limited items need clear rules before purchase.
Evidence Checklist
- Order snapshot, item photos, packaging, seller messages, pickup or tracking proof, and requested resolution.
- Hub intake and packing photos support condition disputes.
- Cases should not advance until required evidence is complete.
Seller Response
- Seller receives the issue type, evidence state, deadline, and allowed response actions.
- Repeated patterns can trigger seller standards review.
- Resolution notes stay attached to the order and staff queue.
Refund Holds
- Demo routes show hold reasons and evidence state, but do not move funds.
- Future platform state needs authorization, refund rail, reserve handling, chargeback response, and audit logs.
- Seller dashboard should explain why earnings are delayed.
Support Case
Open the report documentation flow tied to a completed order.
Seller Finance
Review proceeds readiness, reserves, holds, and fee visibility.
Payment Readiness
Review refunds, chargebacks, seller release impact, credits, and tax readiness.
Refund Policy
Review eligibility rules, evidence requirements, timing, seller response, refund routing, appeals, and owner approval.
Wallet & Split Payments
Review original tender order, account-credit routing, partial refunds, holds, and statement updates.
Policy Pack
Review how returns, buyer protection, seller standards, fees, and support escalation fit together.
Purchase Protection
Review issue windows, evidence checklists, seller response, return status, refund review, and approval rules.
Return Shipping
Review return labels, hub drop-off, carrier scans, seller inspection, refund release, and owner approval.
Dispute Evidence
Review order snapshots, delivery proof, refund routing, seller holds, chargeback readiness, and finance approval.
Seller Standards
Review seller response timelines, evidence requirements, visibility effects, and appeal paths.
Seller Orders
Seller response, return proof, seller release holds, cancellation history, and buyer report context.
Seller Return Settings
Default rules, category exceptions, condition windows, buyer messages, refund holds, and proof needs.
Return Shipping
Return labels, hub drop-off, carrier scans, seller inspection, refund release, and owner approval.
Purchases Center
Purchase records, order snapshots, return eligibility, report evidence, and receipt links.
Cancellation Requests
Buyer requests, seller requests, pickup windows, shipment status, refund impact, and support review.
Seller Protection
Buyer abuse, return swaps, seller release holds, evidence packets, and pickup disputes.
Seller Disputes
Seller response deadlines, proof packets, hub records, refund exposure, and appeals.
Appeals Center
Challenge a return, refund, review, pickup, or report outcome with evidence.
Payment Readiness
Authorization, credits, seller releases, refunds, and tax readiness.
Current demo state
Inspectable workflow.
Eligibility, evidence, seller response, refund holds, and support ownership are represented as a walkable policy and case-review surface.
Future platform state
Launch-ready commerce needs.
Refund authorization, payment reversal, reserve release, chargeback response, buyer notices, and seller release impact need connected services.