Delivery and pickup readiness
Review how shipped orders, hub pickup, local pickup, QR release, tracking states, issue handling, and launch requirements fit together.
Delivery Choices
- Checkout review should keep shipment, hub pickup, local pickup, fees, timing, seller terms, and buyer acknowledgement together.
- Listings should show supported handoff methods before a buyer bids, buys, or makes an offer.
- High-value categories can require hub intake, insured shipment, signature, pickup window, or packing proof.
Carrier Events
- Tracking should show label created, seller packed, hub accepted, carrier scan, in transit, delivered, delayed, and exception states.
- Launch needs carrier accounts, rate review, label purchase, address validation, webhook handling, and scan reconciliation.
- International shipping stays outside the first launch scope until customs, tax, restricted item, and support rules are approved.
Hub Pickup
- Hub pickup needs location, hours, accepted item categories, window selection, custody state, release note, and issue window.
- Staff should confirm item match, order match, condition at release, buyer acknowledgement, and exception notes.
- Pickup pressure should be visible to operators before support delays become customer-facing.
Local Pickup
- Local pickup should show service area, item size, timing, and proof requirements without exposing private addresses in public listing copy.
- No-show, late pickup, wrong item, damaged item, and missing accessory rules should be visible before checkout.
- Bulky items need clear handling notes, parking/loading cues, and support escalation path.
QR Release
- Release requires buyer confirmation, staff confirmation, order match, item match, pickup window, and final condition note.
- Completed release should update order tracking, review eligibility, seller release state, and support visibility.
- Failed release should keep reason, owner, next action, customer notice, and rollback option.
Issue Handling
- Lost, missing, damaged, delayed, no-show, wrong item, and incomplete accessory reports need order snapshot, photos, tracking, pickup proof, and seller response.
- Open issues can hold seller release, trigger insurance review, pause pickup release, or route to support.
- Operator review should see issue aging, category impact, hub impact, carrier state, and customer messaging status.
Delivery Profile
Saved handoff choices, masked delivery preview, address readiness, privacy, and owner approval.
Address Validation
Deliverability, carrier coverage, unsupported destinations, pickup fallback, and seller visibility.
Checkout Review
Cart items, shipment choice, hub pickup, local pickup, fees, and buyer acknowledgement.
Fulfillment Rules
Shipping, pickup, packing, tracking, report entry points, and handoff choices.
Shipment Handoff
Labels, QR pickup, scans, insurance, issue notes, and support ownership.
Shipping Rates
Rate cards, seller discounts, address readiness, insurance, international rules, and provider health.
International Shipping
Country eligibility, customs details, restricted categories, duties, return paths, and owner approval.
Insurance & Claims
Damage review, hub custody exceptions, pickup release issues, and seller holds.
Schedule Pickup
Choose a pickup window, review release proof, local privacy, no-show rules, and custody timers.
Order Tracking
Order history, status changes, handoff proof, review state, and report actions.
Returns Center
Eligibility, evidence, seller response, refund holds, and support ownership.
Hub Network
Service areas, capacity, pickup routing, accepted items, and local events.
Service Activation
Carrier handoff, notifications, support staffing, identity, payout, and launch guardrails.
Current demo state
Delivery and pickup are reviewable.
The demo shows handoff options, packing proof, tracking states, pickup scheduling, QR release, issue documentation, and linked support paths using static review screens.
Future platform state
Live logistics need activated services.
Launch needs carrier accounts, label purchase, address validation, tracking webhooks, pickup reservations, release security, insurance handling, notification delivery, and staffed support.