Shipping, pickup, and handoff rules
Fulfillment pages make handoff expectations clear before a buyer commits and before a seller routes an item through a hub.
Shipping
- Seller or hub packing photos should show item, accessories, padding, label state, and box condition.
- Tracking, insurance, and delivery status attach to order history and reports.
- Fragile, battery, card slab, electronics, and sneaker-box packing templates reduce disputes.
Hub Pickup
- Buyer selects pickup window during review and sees location, hours, and release requirements.
- Hub staff record release note, pickup confirmation, and item condition at handoff.
- Late pickup and no-show rules stay visible before choosing pickup.
Local Pickup
- Local pickup works best for bulky items, tools, furniture, and nearby inventory.
- Public listings show service area and handoff type without exposing private addresses.
- Reports compare handoff proof against the order snapshot and seller messages.
Issue Evidence
- Lost, missing, damaged, wrong item, and condition issues require order proof and photos.
- Hub intake photos and packing notes become part of the evidence trail.
- Support review should not move forward until required documentation is complete.
Hub Standards
Review category intake, condition grading, fee visibility, pickup, packing, and local events.
Delivery & Pickup
Review shipping, hub pickup, local pickup, carrier events, QR release, and issue handling.
Shipping Rates
Review service cards, seller discounts, package rules, insurance, address readiness, and international shipping.
Support Case
See the documentation checklist tied to a buyer report.
Current demo state
Commerce flow is represented up to review.
The demo shows cart review, offers, handoff choices, fee visibility, event lots, seller terms, and buyer protection cues without moving money.
Future platform state
Launch-ready commerce needs activated services.
Launch needs payments, receipts, seller payouts, tax handling, carrier labels, pickup scheduling, notifications, dispute handling, and support coverage.