Hub operations standards
Hub standards make local resale feel safer by defining accepted categories, condition capture, fees, pickup release, packing, events, and issue evidence.
Retail Hub Activation
- Activate physical locations with counter setup, staff roles, custody records, pickup release, packing, and local events.
- Confirm launch gates before adding traffic to a store location.
Accepted Categories
- Trading cards, retro games, electronics, sneakers, collectibles, tools, art, books, home, garden, and automotive accessories.
- Restricted goods require removal before feed, auction, pickup, or handoff.
- Category-specific checks define which photos and item facts are required.
Condition Grading
- Capture front, back, sides, serial or cert area, accessories, defects, and packaging.
- Condition notes are attached to listing, order, pickup, and report workflows.
- High-value items can require staff notes before promotion.
Fee Visibility
- Marketplace fee, hub intake, pickup service, packing service, and category add-ons must be visible before listing.
- Seller-facing views should explain what fee applies and when it is charged.
- Buyer review should show item price, service choices, and handoff method before confirmation.
Pickup Rules
- Pickup windows, item hold time, release note, and buyer confirmation stay attached to order history.
- Late pickup and no-show rules should be visible before choosing pickup.
- Issue reports compare pickup proof against item snapshot and hub notes.
Packing & Shipping
- Fragile, battery, card slab, sneaker box, and electronics packing templates keep handling consistent.
- Insurance and tracking states should attach to order and report views.
- Hub packing photos reduce item-not-as-described disputes.
Timed Drops
- Monitored inventory can be grouped into local auctions, trade nights, and timed drops.
- Event pages should show location, hours, accepted items, queue state, and featured lots.
- Post-event orders still follow normal review, report, and pickup rules.
Policy Pack
- Review hub handoff rules alongside buyer protection, restricted items, payments, support, and approval ownership.
- Confirm local procedures match customer-facing policy before activation.
Current demo state
Hub workflows are represented with guided local data.
The demo shows service areas, intake rules, item checks, pickup windows, release proof, fees, turnaround, and local event inventory.
Future platform state
Launch-ready hubs need staffing and custody controls.
Launch needs real locations, staff roles, chain-of-custody records, storage policy, appointment capacity, liability terms, and support ownership.