Order tracking timeline
Order tracking keeps buyer, seller, hub, shipment, pickup, review, and report states attached to one record.
Order exceptions
Keep buyer, seller, and hub actions on the same timeline
Exception states show which party acts next, what documentation is required, and whether review, refund, or seller release stays paused.
Condition report
Buyer reports that outsole wear looks heavier than the listing photos.
Review paused until proof is complete.
Pickup reschedule
Buyer can request one new window before no-show rules start.
Hub notes stay attached.
Shipment split
One bundle item ships separately while hub items are picked up.
Track item-level status.
Damaged shipment
Damage report needs packaging, tracking, and delivery photos.
Seller hold remains visible.
Late seller handoff
Seller missed the drop-off window before buyer pickup.
Cancellation path available.
Protection review
Support review combines order, messages, hub proof, and report docs.
Outcome stays simulated.
Timeline
- Cart review opened with hub pickup selected.
- Seller confirmed size, box, spare laces, and outsole photos.
- Hub release window completed and pickup note attached.
- Review action opened after handoff completed.
Shipment Variant
- Packed shipment would show label state, tracking, insurance, and packaging photos.
- Delivery status connects to report eligibility and seller payout readiness.
- Carrier integrations belong to the live platform state.
Pickup Variant
- Hub pickup shows location, hours, release note, staff confirmation, and hold window.
- Local pickup shows service area and handoff proof without exposing private addresses.
- No-show and late pickup rules appear before choosing pickup.
After Handoff
- Buyer can review seller after completed purchase or won auction.
- Reports require order record, photos, messages, and handoff or tracking proof.
- Closed issues remain connected to order history.
Returns & Refunds
Review evidence, seller response, refund holds, and support ownership.
Fulfillment Rules
Review shipping, pickup, packing, tracking, and report evidence.
Delivery & Pickup
Review carrier events, pickup release, issue handling, and launch requirements.
Current demo state
One order, every step.
Cart review, seller confirmation, pickup, shipment variant, review eligibility, and report entry are represented in one timeline.
Future platform state
Launch-ready tracking needs.
Carrier status, pickup scheduling, release confirmation, notification delivery, proof retention, and dispute timelines need live services.