Trust and safety
Trust pages make marketplace rules clear for buyers, sellers, hub staff, and support reviewers without turning the shopping flow into policy clutter.
Prohibited Items
- Illegal goods, stolen property, counterfeit items, unsafe items, prohibited weapons, and fraudulent documents are blocked.
- Restricted listings should be removed from feed, search, auctions, pickup, and promotion.
- Repeat violations can restrict seller visibility or selling access.
Listing Review
- High-value items can require serial photos, cert photos, condition notes, and category-specific details.
- Weak photos, missing accessories, suspicious price, or restricted terms can move a listing into review.
- Hub intake can add condition notes before promotion.
Buyer Reports
- Reports open from order history, won auctions, or completed pickup records.
- Required evidence includes order snapshot, handoff proof, item photos, packaging, seller messages, and requested resolution.
- Support can route cases to trust, seller operations, or hub operations.
Seller Standards
- Sellers need accurate listings, clear photos, fast response, fulfillment follow-through, and professional dispute handling.
- Seller profile should show rating, response time, completed sales, return setting, and recent reviews.
- Repeated report patterns can reduce visibility or trigger listing checks.
Moderation Queue
- Operator queue groups support cases, documentation gaps, seller delays, hub issues, and listing holds.
- Every review action should keep an audit trail and a clear next step.
- Private staff tools stay outside public search and public navigation.
Risk Review
Review listing holds, account checks, bid review, report patterns, hub evidence, and operator decisions.
Message Safety
Review conversation boundaries, attachment rules, report paths, blocking, privacy, and owner approval.
Seller Standards
Review listing accuracy, fulfillment, communication quality, dispute response, limits, and appeals.
Reviews and Reputation
Review purchase-linked feedback, seller rating, dispute adjustments, response quality, and moderation.
Bid Integrity
Review bidder eligibility, retractions, reserve changes, closeout holds, and seller cancellations.
Buyer Protection
Review policy coverage for reports, auctions, returns, hub handoff, and prohibited items.
Policy Pack
Review buyer, seller, hub, payment, privacy, support, and approval ownership.
Security Response
Review suspicious activity, incident timelines, provider issues, access events, and rollback controls.
Support Operations
Review staffing, evidence handoff, response targets, refund authority, appeals, and support quality.
Current demo state
Policy and support flows are represented with guided cases.
The demo shows report types, required evidence, seller response, moderation paths, return cues, staff review, and outcome options.
Future platform state
Live trust workflows need enforceable operations.
Launch needs staffed queues, evidence upload, refund authority, appeal history, seller enforcement, prohibited-item controls, and audit trails.