Risk review
Keep marketplace safety actionable by tying listing holds, account checks, bid review, report patterns, hub evidence, and operator decisions to one review queue.
Listing Holds
- Review holds can come from missing proof, restricted terms, suspicious price, duplicate media, category mismatch, or repeated buyer reports.
- High-value cards, electronics, sneakers, art, and local pickup items can require extra proof before promotion or timed-drop placement.
- Seller-facing fixes should explain exactly which photo, field, or category detail is needed.
Bid Review
- Auction review tracks bid retractions, rapid bid jumps, reserve closeouts, new-account bidders, and support holds.
- Closeout can pause when item proof, seller standing, buyer trust, or hub release evidence needs a final check.
- Every hold needs a reason, owner, buyer-visible status, seller-visible status, and next action.
Account Checks
- Buyer trust and seller eligibility should guide bids, offers, pickup release, category access, and support escalation.
- Seller limits can apply by category, fulfillment type, report history, response delay, or missing compliance step.
- Staff permissions should separate support notes, trust decisions, hub evidence, and owner-level configuration.
Report Patterns
- Risk review groups repeated reports by seller, item type, route, hub, buyer issue, and fulfillment choice.
- Patterns can trigger seller coaching, listing review, hub intake, reduced placement, or restricted category access.
- Resolved cases keep order, handoff, message, photo, and outcome history.
Hub Evidence
- Hub notes can confirm intake photos, accessory counts, condition notes, packing status, QR release, and pickup timing.
- Hub evidence helps separate shipping damage, pickup mismatch, seller description issues, and buyer misunderstanding.
- Local staff should see only the queue items tied to their service area and role.
Operator Decisions
- Operators need action history for holds, releases, appeals, category limits, listing removals, and seller restrictions.
- Decision reasons should stay consistent across support cases, listing pages, seller dashboards, and owner reports.
- Risk metrics should show open holds, time to first review, appeal age, repeated reports, and route impact.
Trust Center
Prohibited items, listing review, buyer reports, seller standards, and appeals.
Staff Queue
Support, trust holds, seller delays, hub issues, and escalation ownership.
Moderation Review
Reports, restricted items, review eligibility, seller appeals, staff decisions, and owner approval.
Verification
Buyer trust, seller limits, role permissions, hub release, and privacy boundaries.
Seller Standards
Visibility limits, report response, restricted-item patterns, appeals, and reinstatement.
Auction Operations
Proxy bids, reserves, bidder checks, closeout, support holds, and audit history.
Bid Integrity
Bidder eligibility, retraction review, reserve changes, closeout holds, and cancellation signals.
Wallet & Split Payments
Balance-use holds, split limits, refund patterns, account changes, and owner review.
Support Case
Documentation checklist, buyer notes, support timeline, and resolution path.
Hub Assurance
Item proof, custody steps, condition notes, release status, and report evidence.
Security Response
Account protection, suspicious activity, staff access issues, and incident closeout.
Support Operations
Queue staffing, evidence handoff, refund authority, appeal timing, and support quality.
Current demo state
Risk review is represented as linked operator evidence.
The demo shows listing holds, account checks, bid review, report patterns, hub evidence, and operator decisions using seeded marketplace cases and routes.
Future platform state
Live risk review needs enforceable decision trails.
Launch needs event monitoring, staff permissions, evidence uploads, appeal history, hold timers, action logs, rule versioning, and seller-visible explanations.