Moderation review
Review how reports, restricted items, message safety, review eligibility, seller appeals, staff decisions, evidence, and owner approval fit into one marketplace safety workflow.
Listing Reports
- Buyers can report counterfeit concerns, mismatched photos, wrong category, unsafe pickup requests, price manipulation, or missing condition details.
- Reported listings should show status, required evidence, customer notice, seller response window, and staff outcome.
- Item pages need clear next steps so honest sellers can correct issues before removal when correction is appropriate.
- Rights reports should connect seller media, brand claims, takedown review, and reinstatement paths.
Restricted Items
- Restricted items should route to staff review before purchase, pickup release, or shipment can continue.
- Seller education needs category-specific guidance, rejection reasons, appeal instructions, and a repeat-violation path.
- Hub teams need visible acceptance rules before staff take custody of an item.
Message Reports
- Message reports should preserve the listing context, sender, attachments, blocked status, safety reason, and support case link.
- Customers need options for spam, off-platform payment pressure, harassment, personal information requests, and unsafe meetup requests.
- Staff review should separate conversation safety from private account details.
Review Eligibility
- Reviews should open after a completed purchase, won auction, pickup release, or delivered order.
- Customers should not be able to review an item they did not buy, win, pick up, or receive.
- Dispute outcomes should determine whether a review stays public, is limited, or is routed for staff review.
Seller Appeals
- Sellers need a direct appeal path for listing removals, category limits, payout holds, visibility limits, account restrictions, and report outcomes.
- Appeals should show required evidence, response deadline, staff owner, decision reason, and final status.
- Repeat abuse should route to a stricter review path while preserving legitimate corrections.
Staff Decisions
- Staff decisions need a reason code, evidence checklist, customer notice, linked order or listing, owner, timestamp, and escalation option.
- Available decisions should include restore, request edits, remove listing, hold order, release order, limit account, refund review, or close report.
- Decision history should stay visible to permitted operator views and hidden from public marketplace pages.
Evidence Queue
- Evidence should combine listing photos, serial proof, certificates, messages, order history, hub photos, pickup logs, shipment scans, and support notes.
- Customers should see only the evidence requests that apply to their case.
- Staff should be able to identify missing proof before making a final decision.
Owner Approval
- Owner approval should be required before rules affect customer visibility, seller limits, payout holds, restricted category handling, or public policy copy.
- Approval records should include the rule, owner, date, affected routes, customer notice, and rollback plan.
- Policy changes should be tied to the policy pack, staff queue, trust center, and seller standards pages.
Fraud Prevention
Account signals, listing risk, bid integrity, offer abuse, payment review, message safety, and hub evidence.
Risk Review
Listing holds, account checks, bid review, report patterns, hub evidence, and operator decisions.
Appeals Center
Buyer appeals, seller appeals, evidence deadlines, support ownership, and decision history.
Message Safety
Conversation boundaries, attachments, reports, blocking, privacy, and owner approval.
Restricted Items
Restricted listings, hub rejection, seller education, appeal paths, and account limits.
Content Rights
Seller media rights, rights reports, takedown states, appeal deadlines, and owner approval.
Reviews & Reputation
Verified purchases, seller ratings, buyer feedback, dispute adjustments, and review eligibility.
Staff Queue
Support, trust, seller operations, hub issues, evidence review, and decision ownership.
Current demo state
Moderation is represented as review states and linked workflows.
The demo shows listing reports, restricted items, message reports, review eligibility, seller appeals, staff decisions, evidence routing, and owner approval using seeded pages and static customer flows. Visitors should not enter private messages, payment details, addresses, identity documents, or sensitive support information.
Future platform state
Live moderation needs approved rules, staff permissions, and customer notices.
A launched marketplace needs reviewed policy rules, staff roles, audit history, evidence retention, notification templates, appeal deadlines, escalation controls, and owner approval before moderation decisions affect customer accounts or seller visibility.