Staff queue review
Staff queues connect support, trust, seller operations, and hub operations so every issue has evidence, ownership, and a next step.
Case Queue
- CASE-1007: missing item detail, documentation needed, buyer help owner.
- CASE-1012: signed print corner damage, photos and packaging proof in review.
- Closed cases retain order, handoff, message, and resolution history.
Trust Holds
- GPU serial photo check remains on hold until detail image is reviewed.
- Restricted items are removed from feed, search, auction, pickup, and promotion.
- Repeated seller issues can reduce visibility or pause new listings.
Hub Issues
- Counter intake image retake is assigned to hub operations.
- Pickup desk pressure and packing queue status are visible in operator views.
- Hub notes stay attached to orders and reports.
Escalation
- Support owns buyer evidence, trust owns listing and safety checks, hub ops owns handoff proof.
- Each queue item needs priority, owner, status, evidence, and next action.
- Private staff tools remain noindex and outside public navigation.
Support Case
Open the documentation checklist and case timeline.
Trust Center
Review prohibited items, listing review, buyer reports, and seller standards.
Risk Review
Open listing holds, account checks, bid review, report patterns, and hub evidence.
Support Operations
Review staffing, evidence handoff, response targets, refund authority, appeals, and support quality.
Employee Accounts
Review staff roster, role boundaries, shift coverage, queue ownership, training, and deactivation rules.
Current demo state
Policy and support flows are represented with guided cases.
The demo shows report types, required evidence, seller response, moderation paths, return cues, staff review, and outcome options.
Future platform state
Trust workflows need enforceable operations.
Launch needs staffed queues, evidence upload, refund authority, appeal history, seller enforcement, prohibited-item controls, and audit trails.