Employee accounts
Review how a marketplace owner can inspect employee roles, queue ownership, hub assignments, access boundaries, shift coverage, training, quality review, and deactivation rules before live staff sign-in exists.
Staff Roster
- Owner review should show active employees, assigned function, home hub, queue coverage, escalation owner, and backup contact.
- Roster entries should separate support, trust, hub operations, finance, seller operations, and marketplace operator duties.
- Private employee details stay out of buyer, seller, and public marketplace pages.
Role Assignments
- Support can review cases and customer notices without changing seller payouts or trust holds.
- Trust reviewers can hold listings, review reports, and approve appeals without seeing unnecessary payment details.
- Finance reviewers can inspect statements, fee impact, reserves, and payout readiness without accessing private messages unless a case requires it.
Queue Ownership
- Every support case, trust hold, seller delay, hub exception, and finance review needs owner, priority, status, next action, and aging label.
- Queue coverage should show backup staff when the primary owner is off shift or the case is near response target.
- Escalations should preserve the original owner, transfer reason, and customer-facing next step.
Access Boundaries
- Employees should see only the order, item, account, message, or payment context required for their assigned work.
- Temporary access requires requester, approver, reason, expiration, affected records, and rollback status.
- Role changes should connect to access audit, account security, privacy controls, and launch approval.
Shift Coverage
- Launch review should show support hours, hub counter hours, auction close coverage, appeal coverage, and finance review windows.
- Coverage gaps need owner decision, customer notice plan, auto-hold behavior, and next available staff window.
- High-value auctions, pickup releases, and active reports should not depend on a single employee.
Training and Quality
- Training should cover category proof, prohibited items, message safety, refund authority, pickup release, privacy boundaries, and escalation language.
- Quality review should inspect support replies, trust decisions, hub release exceptions, finance holds, and appeal outcomes.
- Owner review should confirm every staff role has a playbook before the role is allowed to act on live customer work.
Deactivation and Recovery
- Departing employees need access removal, active queue transfer, device session review, temporary key cleanup, and audit preservation.
- Locked accounts should preserve staff action history while preventing new customer, seller, hub, or finance changes.
- Recovery paths need owner approval before restoring permissions to sensitive queues.
Owner Approval
- Owners should approve role design, queue ownership, access boundaries, staffing hours, training checklist, quality review cadence, and deactivation rules.
- Launch review should connect employee accounts to support operations, retail hub activation, trust review, finance controls, and service health.
- Rollback should freeze new employee access changes while preserving active case ownership and audit history.
Account Roles
Buyer, seller, hub staff, support, trust, finance, operator, and role-change audit.
Staff Queue
Cases, trust holds, seller delays, hub issues, evidence ownership, and escalations.
Support Operations
Queue staffing, response targets, refund authority, appeal timing, and quality review.
Retail Hub Activation
Counter setup, staff roles, custody, pickup release, packing, local events, and launch gates.
Access & Audit
Permissions, staff actions, approval records, privacy boundaries, and temporary access.
Service Health
Staff escalation, provider issues, customer notice decisions, rollback, and owner review.
Account Security
Recovery, device sessions, suspicious activity, role changes, and incident response.
Operator Console
Route coverage, workflows, service health, launch readiness, finance, trust, and hub operations.
Current demo state
Employee accounts are represented as owner-review examples.
The demo shows staff roster, role assignments, queue ownership, access boundaries, shift coverage, training, quality review, and deactivation rules without creating real employee sign-in.
Future platform state
Live employee accounts need enforceable access services.
Launch needs staff authentication, role invitations, approval records, scoped permissions, session controls, access expiration, queue transfer, audit logs, training records, and owner review.