Seller shipping
Give sellers one place to prepare packages, review label choices, follow carrier scans, manage hub drop-off, understand discounts, and respond to delivery issues.
Exception workbench
Resolve shipping issues before they become support cases
Each exception shows the next seller action, buyer-visible note, documentation needed, and whether the order can keep moving.
Label choice mismatch
GPU package weight changed after packing proof.
Need box dimensions and service review.
Delayed carrier scan
Label created, seller packed, no carrier scan yet.
Add drop-off receipt or hub intake note.
Split shipment
Bundle has two hub-pickup items and one seller-shipped console.
Keep item timelines separate.
Damaged package
Buyer photo suggests corner crush on sealed box.
Need packing photo and carrier scan.
Missing package
Tracking stalled after origin scan.
Open claim packet, do not release hold.
Pickup reschedule
Buyer missed window, hub can hold until tomorrow.
Send reminder and update order timeline.
Creator graphics card
Insured shipment | serial proof attached | carrier scan pending
Restored pocket handheld bundle
Hub drop-off today | accessory count confirmed | QR release next
Signed cosmic edition print
Flat pack required | customs review | tube photo needed
Graded sky-dragon card
Declared value hold | signature recommended | slab photo attached
Package Presets
- Seller package presets keep weight, dimensions, fragile handling, batteries, slabs, sneakers, consoles, artwork, and oversized item rules close to the order.
- Preset warnings should flag missing photos, bad dimensions, high declared value, restricted category rules, or hub-pack recommendation.
- Reusable package templates help repeat sellers move faster without hiding category-specific proof needs.
Label Review
- Label review shows service choice, estimated delivery, buyer promise, seller cost, insurance, signature, hub-pack option, and blocked services.
- The demo shows label decisions without buying live labels or calling a carrier.
- Future label purchase should require carrier account, address validation, provider health, and payment approval.
Carrier Scans
- Seller view should show label created, seller packed, hub accepted, carrier scanned, in transit, out for delivery, delivered, and exception states.
- Delayed scan, lost package, damaged package, failed delivery, and address issue states should expose the next support action.
- Scan history connects to order tracking, support operations, seller disputes, and settlement holds.
Seller Discounts
- Seller discounts can show standard rate, seller rate, hub-packed rate, event-rate programs, oversized surcharges, and who funds the difference.
- Discounts should stay visible in seller statements so shipping cost does not feel like a hidden fee.
- Owner review should approve discount rules before they affect listing price, checkout, or payouts.
Pickup and Drop-Off
- Sellers can choose seller-packed shipment, hub drop-off, hub-packed shipment, hub pickup, or local pickup depending on category and order state.
- Hub drop-off shows appointment window, counter checklist, custody receipt, staff exception, and next buyer-visible status.
- QR pickup release should connect to hub scheduler, order timeline, and buyer review eligibility.
Insurance and Holds
- High-value items show declared value, signature recommendation, insurance recommendation, release hold, claim owner, and proof requirements.
- Open damage reports, missing scans, pickup exceptions, and incomplete packing proof can hold seller earnings.
- Insurance state links to claims, settlement ledger, seller protection, and dispute evidence.
International Limits
- International shipping review shows allowed countries, blocked categories, customs details, duties, batteries, return path, and customer notices.
- Sellers need export readiness before international options appear on listings or cart review.
- Unsupported international orders should offer domestic shipping, hub pickup, or local pickup alternatives.
Issue Handling
- Seller issue handling covers late scans, carrier damage, missing package, wrong weight, label void, address failure, hub exception, and buyer report states.
- Issue cards should show required proof, support owner, customer notice, payout effect, and appeal path.
- Owner approval covers label rules, carrier fallback, insurance triggers, seller notices, and rollback controls.
Seller Orders
Order queue, packing proof, pickup release, messages, reports, and seller release holds.
Shipment Handoff
Labels, tracking, packing proof, QR release, insurance notes, and issue documentation.
Shipping Rates
Service cards, seller discounts, package rules, insurance, address readiness, and carrier health.
Delivery & Pickup
Carrier events, hub pickup, local pickup, QR release, issue handling, and launch review.
International Shipping
Country eligibility, customs, duties, restricted categories, return paths, and customer notices.
Insurance & Claims
Declared value, shipment damage, hub custody, seller holds, evidence packets, and owner approval.
Seller Disputes
Shipping damage, buyer evidence, seller proof, hub records, refund exposure, and appeals.
Settlement Ledger
Seller earnings, shipping holds, refunds, release status, and finance review.
Current demo state
Seller shipping is represented with static order examples.
The demo shows package presets, label review, scan states, discounts, pickup and drop-off, insurance, international limits, and issue handling without purchasing live labels.
Future platform state
Launch-ready shipping needs approved carrier and order services.
Launch needs carrier accounts, label purchase, address validation, rate shopping, tracking webhooks, provider monitoring, customs data, insurance claims, seller notices, and audit history.