Owner governance
Give a marketplace owner one place to review approvals, launch gates, evidence, service ownership, and rollback authority before any launch switch.
Launch Scope
- Approve the first category mix, hub cities, seller cohorts, handoff methods, support hours, and customer-facing routes.
- Keep expansion waves separate from the first launch so the owner can approve growth while protecting the initial experience.
- Require route evidence for every public surface that buyers, sellers, hub staff, support, or operators touch.
Policy Ownership
- Assign owners for buyer protection, seller standards, returns, restricted items, fees, privacy, support escalation, and appeals.
- Record the current approved version, customer notice requirement, staff script, and rollback wording for each policy area.
- Block launch when policy copy, support rules, or fee labels conflict across customer routes.
Finance Controls
- Review fee assumptions, credit behavior, refund authority, settlement holds, tax records, seller release timing, and service cost.
- Separate visible buyer prices from owner-review calculations so the demo stays customer-facing while finance controls remain inspectable.
- Require owner approval before enabling checkout, payouts, credits, promotions, or seller-funded placement in a launch.
Trust Gates
- Approve verification thresholds for accounts, high-value listings, bids, offers, returns, reports, reviews, and restricted categories.
- Use item proof, message safety, dispute evidence, hub custody, and moderation review as launch gates rather than afterthoughts.
- Escalate unclear cases to a named trust owner before customer money, seller release, or public visibility changes.
Hub Operations
- Review accepted categories, intake cutoff, condition proof, packing rules, pickup release, event staffing, and issue windows by hub.
- Connect local hub approval to customer-visible labels so pickup promises match actual operating capacity.
- Pause categories or cities when intake, packing, pickup, or support pressure exceeds the approved operating window.
Rollback Authority
- Define who can pause auctions, checkout, seller onboarding, new listings, hub pickup, promotions, or public domain cutover.
- Require customer notice, seller notice, support script, and verification steps for every rollback action.
- Keep rollback controls near service health so a launch owner can act quickly from the same review path.
Launch Decision
Approval scope, deferred items, blockers, rollback controls, and final evidence.
Owner Handoff
Evidence bundle, activation gaps, ownership controls, deployment safety, and acceptance checks.
Policy Pack
Buyer, seller, hub, payment, privacy, support, and approval ownership.
Unit Economics
Fees, hub services, seller release timing, refund pressure, and support cost.
Compliance Readiness
Payment posture, seller verification, tax records, consumer protection, privacy, and launch gates.
Service Health
Storefront, listings, checkout review, hubs, messages, support, and provider checks.
Retail Hub Activation
Counter setup, staff roles, intake, custody, pickup, packing, events, and launch gates.
Risk Review
Listing holds, account checks, bid review, report patterns, hub evidence, and operator decisions.
Current demo state
The governance board is inspectable.
The demo shows approval areas, launch gates, route evidence, service ownership, and rollback authority as static owner-review surfaces.
Future platform state
A launch needs retained approvals.
Launch governance needs signed decision records, role-based approval history, service health alerts, change notices, and owner-controlled rollback actions.