Pickup release review

Pickup scheduling

Pickup scheduling makes local handoff feel concrete: clear windows, release notes, proof review, late-pickup rules, and report entry points linked to intake and item checks.

Hub pickupSelected time window

Local pickupService area, no address leak

ReleaseCounter or QR confirmation

No-showRules visible before checkout

Issue reportReport window tied to release and proof

Hub receipt snapshot Pickup shows the buyer side of the same item path: proof packet, selected window, release requirement, hold state, and issue entry point. A missed window moves to documented exception flow without losing handoff context. No real calendar slot is booked.

Track order Open issue

Buyer handoff Buyer sees selected pickup window, hold timer, release note, and reschedule limit. Seller intake proof and proof packet status are linked to this step and shown in order history. Demo appointment only.

Release proof QR or counter confirmation is paired with item snapshot, seller notes, and buyer acknowledgement. Proof closes handoff.

Hold rules Missed windows can show reminder, hold extension, seller notice, relist path, or direct report conversion depending on proof state. Rules before checkout.

Issue window Lost, damaged, missing, or wrong-item reports require order-linked documentation. No free-form claims.

Handoff path

Pickup is the customer handoff point

Pickup connects checkout choices, hub custody, release proof, and support windows without booking a real appointment.

Buyer selects Cart review shows hub pickup, local pickup, or shipment before the payment boundary. Open checkout review. Seller hands off Counter intake confirms item state before the buyer arrives. Open intake. Item proof Condition notes and photos travel with the pickup record. Open checks. Hold rules Service lines, pickup holds, packing, and timing stay visible. Review timing. Order timeline Pickup status stays with shipment, review, report, and cancellation context. Track order. Report window Lost, damaged, wrong, or missing item reports open from eligible orders. Open issue path.

Pickup exceptions

Handoff issues need a visible next step

Pickup exceptions keep the location private, show the current hold state, and require proof before release, refund, or relist decisions.

Reschedule request Buyer can move the window once before the hold expires. Timeline note added. No-show review Missed window triggers reminder, seller notice, and hold timer. Cancel or extend. Item check mismatch Accessory count differs from listing at counter review. Release paused. Late intake Seller missed intake cutoff before scheduled pickup. Buyer notice required. QR release dispute Release note and buyer report need support comparison. Proof packet needed. Wrong item claim Buyer says received item does not match counter notes. Open return review.

Buyer Window

Cart review can show pickup location, available windows, hold time, and release requirement.
Order tracking keeps selected window, pickup state, and handoff proof near the item snapshot.
Late pickup rules and no-show actions are visible before the buyer chooses pickup.

Seller Handoff

Seller sees whether the item is hub-held, seller-held, packed, or awaiting intake.
Hub intake adds condition notes before the buyer arrives.
Local pickup keeps exact meetup details out of public listing copy.

Release Proof

Release note, counter confirmation, buyer confirmation, pickup time, and photo evidence attach to order history.
Report flows use pickup proof to handle lost, missing, damaged, or wrong item claims.
Support can route pickup issues to hub operations without losing buyer context.
Handoff cannot advance to release without the handoff proof packet attached.

No-Show Handling

Missed windows can trigger reminders, hold extensions, seller notice, and eventual relist options.
High-value goods need custody rules while waiting for pickup and maintain issue-traceable proof in handoff state.
Repeated no-shows can affect buyer or seller standing.

Checkout Review

Review handoff choices before the payment boundary.

Order Tracking

Follow pickup, shipment, review, and report states in one timeline.

Delivery & Pickup

Review shipping, hub pickup, local pickup, QR release, and issue handling.

Current demo state

Pickup logic is visible.

Window selection, release proof, local privacy, no-show rules, and report entry points are represented across linked demo pages.

Future platform state

Launch-ready scheduling needs.

Reservations, reminders, counter release tools, pickup confirmations, reschedule limits, and custody timers need connected services.