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Physical trust infrastructure

From counter intake to confident handoff.

A provider-neutral model for turning participating retail locations into safe drop-off, documentation, category-check, packing, pickup, and shipping nodes.

Follow the custody path
Associate documenting an unbranded handheld device beside inspection tools and a tamper-evident shipping package
1,400+ site scenarioCandidate access points, not a claim of live locations.
Capability-tieredEvery location does only the work its staff, equipment, and category training support.
Scoped proof labelsCustomers see exactly what was documented, matched, or tested.
Complete custody historyEvery seal, storage, packing, carrier, and release step stays in the record.

In-store flow

One item, one custody record, clear scopes.

Intake comes before any check. A store visit never turns a blanket "verified" badge on; each completed action earns its own precise label.

1

Reserve intake

Seller selects an eligible location, service tier, category, and time. Capacity and prohibited-item rules are checked first.

2

Check in securely

Employee sign-in (SSO) confirms the store and staff role. Staff match the reservation and item without placing customer data on the label.

3

Seal and document

An opaque serialized security label is scanned, applied, and photographed with the received condition and included parts.

4

Run scoped checks

Condition, serial, function, and category authenticity outcomes remain separate. Only qualified roles can complete specialist checks.

5

List with proof

Buyers see what was checked, when, and at which capability tier, plus the checks that were not performed.

6

Pack or release

Managed shipping records packing and carrier acceptance. Pickup requires an intact seal, staff confirmation, and one-time buyer challenge.

Capability tiers

Scale access broadly. Concentrate expertise.

Access

Drop-off and pickup

Reservation check-in, customer handoff, secure storage, and authorized release.

Capture

Evidence and sealing

Standard photos, included-parts count, opaque label application, and initial custody event.

Verify

Category checks

Trained checks by device, collectibles, cards, fashion, or other approved category scopes.

Ship

Managed packing

Approved materials, pack evidence, carrier label separation, acceptance scan, and exception handling.

Specialist

Remote or regional review

High-risk categories route to qualified experts; ordinary intake staff never overstate authenticity.

Event

Live commerce support

Controlled inventory intake and custody for approved drops, streams, or local marketplace events.

Item history

A clear record from store counter to customer handoff.

Each step records when and where it happened, which staff role handled it, what changed, and which photos or notes support it. Customer views hide staff IDs, full serial numbers, storage locations, and internal notes.

  1. Intake reservedEligible location, service, category, and appointment are locked for a short window.
  2. Received and sealedItem match, initial condition, label application, and first evidence set are recorded.
  3. Check completedEach scoped result is signed by a role authorized for that category and location.
  4. Stored or packedLocation changes, relabel events, pack materials, and exceptions append to custody.
  5. Carrier accepted or pickup readyA carrier scan or staff-ready update starts the customer handoff window.
  6. Released, delivered, issue windowOne-time release or delivery evidence closes custody and opens the policy-defined review period.

Explore the implementation

Proof that says exactly what it means.

Security-label lifecycle

See intact, replaced, void, broken, quarantined, and released states.

Open label controls

Managed shipping handoff

Separate the item seal from the carrier label and follow the packing evidence.

Open shipping flow