Messages and updates
Review how marketplace alerts, buyer and seller messages, pickup reminders, offer updates, and support notices stay tied to the item, order, case, or hub action that caused them.
Buyer Alerts
- Bid alerts show winning, outbid, reserve, ending soon, and auction-won states near the item detail.
- Order alerts cover checkout review, pickup windows, packed shipment, delivery updates, and review eligibility.
- Saved-search alerts connect category demand back to the exact filters that created the alert.
Seller Messages
- Seller threads keep the item title, offer state, proof requests, pickup choice, and support history visible.
- Offer replies, trade proposals, bundle requests, and listing questions stay separate from support cases.
- Seller response time should feed profile quality and operator service review.
Support Notices
- Report notices ask for specific documentation such as item photos, packaging photos, pickup proof, seller messages, and tracking events.
- Case updates should show who needs to act next: buyer, seller, hub staff, support, trust review, or finance review.
- Resolution messages should link back to the order, evidence, and appeal path.
Delivery Preferences
- Account preferences define quiet hours, pickup reminders, bid alerts, offer updates, support notices, and seller visibility choices.
- Users should be able to separate urgent commerce alerts from lower-priority marketplace updates.
- Launch needs consent records, unsubscribe handling, bounced-message review, and private contact controls.
Template Library
- Each alert type needs a short subject, body copy, destination route, urgency level, and owner.
- Templates should cover outbid, won auction, seller offer, counteroffer, pickup ready, shipment update, report opened, report action needed, refund review, and account verification.
- Operator review should confirm that templates do not overstate live services or ask for sensitive details inside the message body.
Delivery Review
- Operators need a delivery board showing queued, sent, opened, failed, muted, and action-needed states.
- Support teams need a per-order message trail before refund, pickup, or fraud decisions.
- Live delivery needs provider credentials, retry rules, abuse controls, rate limits, and audit history.
Inbox & Alerts
Bid alerts, offer updates, seller messages, pickup reminders, support notices, and preferences.
Notification Preferences
Alert choices, channel readiness, quiet hours, urgent overrides, consent, and delivery health.
Notification Delivery
Bid, offer, order, pickup, support, template, status, and fallback notice review.
Localization Preferences
Language choices, translated notices, message source retention, and support review.
Seller Thread
Item-linked buyer and seller message context with offer, proof, and shipment cues.
Listing Questions
Buyer questions, seller answers, proof requests, safety boundaries, and support handoff.
Message Safety
Conversation boundaries, attachment rules, report paths, blocking, privacy, and owner approval.
Account Preferences
Notification choices, quiet hours, privacy boundaries, handoff settings, and account safety.
Privacy & Data
Message boundaries, support records, request logs, and retention rules.
Support Case
Required documentation, buyer notes, seller response, staff timeline, and next action.
Service Activation
Notification delivery, support staffing, identity, media evidence, carriers, and launch guardrails.
Service Health
Delivery states, alert routing, provider checks, support pressure, and owner review.
Support Operations
Queue ownership, response targets, customer notices, appeal updates, and quality review.
Operator Console
Launch readiness, service levels, route coverage, workflows, and operational review.
Current demo state
Communications are represented as demo screens.
The demo shows inbox items, seller threads, support notices, account preferences, saved-search alerts, bid alerts, offer updates, and pickup reminders using guided data.
Future platform state
Live delivery needs connected services.
Launch rollout needs verified contact methods, consent records, provider credentials, template approvals, delivery logs, rate limits, abuse controls, and staffed support ownership.